Frequently Asked Questions
Everything you need to know before you order.
Every case is precision measured for the specific product it holds and made from crystal-clear cast acrylic with a 98% UV rejection rate, with 5mm outer walls, 8mm thick sections that hold the 6mm magnets, a strong magnetic lid (4 to 6 magnets, depending on case size) and rounded edges. Cast acrylic holds its clarity far better over time than cheaper extruded plastic.
Each listing is cut for a specific box, tin, or bundle — check the product title and description for the exact fit. If you don't see your box listed, message us and we'll let you know if we can cut a custom size.
Shipping is a flat rate based on the total weight of your order. The price shows at checkout and is paid with your order (see the table on our Shipping & Returns page). We ship with Pirate Ship, one of the most affordable shipping services, to keep costs down. Prefer your own label? Pirate Ship is free to join and offers up to 60% off. Text the label to 650-248-2473 or email it to support@premiumacrylics.mozmail.com and we pay nothing extra for shipping. Local pick-up is free.
In-stock orders ship within 24 hours, excluding Sundays. Custom orders may take longer — we'll confirm a timeline with you before starting.
Yes. Our discount is automatic, with no code needed: bigger orders save more. It comes off your items (not shipping) and also stacks with our bulk prices. A few special items, like the Eevee gift box, are not included.
Yes — see our full Shipping & Returns page for details. If something arrives damaged or isn't right, message us and we'll make it right.
Absolutely. Text us at 650-248-2473 or use the contact form with your box's dimensions and we'll quote you a custom cut.
Submitting an order on the site sends us a request — it doesn't charge you anything automatically. We'll follow up by email or text to confirm your order and total (including shipping), and arrange payment from there.