Shipping & Returns
Transparent pricing, no surprises.
Shipping
Shipping is a flat rate based on the total weight of your order, shown at checkout before you pay. You choose how you'd like to receive your order:
- Ship to me. The shipping price is shown at checkout and paid together with your order, so there's no second invoice. It's based on the total weight of your order (table below). We ship to US addresses, and we use Pirate Ship, one of the most affordable shipping services, to keep your cost down.
- Send us your own shipping label. Make a free account at Pirate Ship, where you can get labels at up to 60% off carrier rates, and text the label to 650-248-2473 or email it to support@premiumacrylics.mozmail.com after you order. We'll pack your order and ship it with your label. We charge nothing for shipping.
- Local pick-up. Free, in South San Francisco (see below).
| Order weight | Shipping |
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Over 40 lb, or a special request such as expedited service or international shipping? Text us at 650-248-2473 for a quote.
All cases are carefully packaged to prevent shifting or damage in transit. If you have a special shipping request (expedited service, a specific carrier, international shipping, etc.), text us at 650-248-2473 before ordering and we'll do our best to accommodate it.
- In-stock orders ship within 24 hours, excluding Sundays
- You'll receive tracking information by email as soon as your order ships
- Custom orders ship on a confirmed timeline discussed before you order
Local Pick-Up
Based in the South San Francisco area? Skip shipping entirely and pick up your order in person. Select "Local pick-up" at checkout, and we'll confirm your order with no shipping charge. Text 650-248-2473 to coordinate your pick-up time.
Pick-up address: 1158 Mission Rd, South San Francisco, CA 94080
Returns & Exchanges
We want you to be happy with your case. If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery and we'll send a replacement or issue a refund — your choice.
For change-of-mind returns, reach out within 14 days of delivery. Items must be unused and in their original packaging. Custom-cut cases are made to order and are final sale unless defective.
- Contact us to start any return or exchange — we'll walk you through it
- Damaged or incorrect items: full replacement or refund, on us
- Change-of-mind returns: accepted within 14 days, item must be unused
- Custom orders: final sale unless defective
Questions?
Text us anytime at 650-248-2473 or visit our Contact page.